Terms of Service
Last updated: July 11, 2026
1. Acceptance of Terms
By accessing or using ProspectFlow ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.
2. Description of Service
ProspectFlow is a prospecting and outreach SaaS for small businesses and B2B service sellers. It combines a business-signal feed, prospect research, fit and intent explanations, contact discovery, outreach drafting, optional email sending, and shareable research or proposal documents. Some older accounts may also have generated-site tools, but website generation is not the core service sold here.
3. Account Registration
You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information during registration.
4. Subscriptions and Payment
The free plan includes three lifetime prospect-research credits; they do not renew. Paid subscriptions are billed monthly and renew until canceled. On a successful billing-cycle payment, the monthly credit bucket resets to the plan allotment. Promotional, referral, churn, and remediation credits sit in a separate bonus bucket, do not reset monthly, and are used after monthly credits. A completed research run consumes one credit. If both contact intelligence and outreach generation degrade in the same run, ProspectFlow automatically restores one credit to the bonus bucket once. You can cancel through billing settings; paid access continues only for the status and period Stripe reports as entitled.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable laws
- Send deceptive, harassing, indiscriminate, or unlawful bulk communications
- Impersonate another person or business or misrepresent your affiliation
- Attempt to gain unauthorized access to the Service or its related systems
- Use prospect/contact data for discrimination, stalking, surveillance, or sensitive eligibility decisions
- Resell or redistribute the Service without authorization
- Interfere with or disrupt the integrity or performance of the Service
6. Research and Generated Content
The Service combines public records, third-party enrichment, web research, scoring rules, and AI output. We aim to attach evidence and confidence, but a source can be stale, incomplete, attributed to the wrong business, or interpreted incorrectly. “Evidence-backed” does not mean guaranteed. Scores, fit and intent explanations, contact details, drafts, and engagement measurements are decision support—not legal, financial, employment, credit, or professional advice. Review the evidence and every generated message before acting on it.
Do not represent an unverified contact as verified or state that a prospect took an action the evidence does not support. We may remove public documents or generated content that violates these terms.
7. Intellectual Property
The Service, including its software, design, and branding, is owned by ProspectFlow and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose.
You retain ownership of the data you input into the Service. You grant us a license to process that data solely to provide the Service to you.
8. Compliance with Communication Laws
You are the sender of commercial outreach you approve. You must follow CAN-SPAM and every other law that applies to your audience and channel. At minimum, use accurate sender and subject information, provide your valid postal address, identify commercial messages when required, honor opt-outs promptly, and do not contact a person where you lack a lawful basis or permission required by local law. ProspectFlow supplies footer, unsubscribe, suppression, and delivery controls, but those controls do not transfer your compliance responsibility to us. Do not disable, conceal, or work around them.
9. Disclaimers
The Service is provided as available. To the extent the law permits, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise uninterrupted operation, a particular number of leads, accurate contact details, email delivery, replies, meetings, or sales.
10. Limitation of Liability
To the maximum extent permitted by law, ProspectFlow is not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue. Our total liability for claims arising from the Service will not exceed the amount you paid us in the twelve months before the event giving rise to the claim. This limit does not apply where applicable law does not allow it.
11. Termination
You can cancel a subscription or delete your account at any time. We may restrict or terminate access for nonpayment, abuse, unlawful outreach, security risk, or a material breach of these terms. Where practical, we will explain the reason and allow a chance to cure. Deletion and retained audit records are handled as described in the Privacy Policy. Terms that logically survive—payment obligations, ownership, disclaimers, liability limits, and dispute provisions—continue after termination.
12. Changes to Terms
We reserve the right to modify these terms at any time. We will notify you of material changes by posting updated terms on this page. Continued use of the Service after changes constitutes acceptance of the new terms.
13. Governing Law
Florida law governs these terms, without regard to conflict-of-law rules. Before filing a lawsuit, contact us with a short description of the dispute and requested resolution; both sides will try in good faith for 30 days to resolve it informally. If that fails, claims may be brought in the state or federal courts serving Hillsborough County, Florida, unless applicable consumer law requires another forum. These terms do not create a mandatory arbitration agreement or class-action waiver.
14. Contact Us
If you have questions about these Terms of Service, contact us at: